Refund and Returns Policy – Kasfash Swimwear

At Kasfash, we value your satisfaction with our swimwear products. If you’re not completely happy with your purchase, our Refund and Returns Policy is designed to ensure a seamless and hassle-free process.

Eligibility for Returns

  • Products must be returned within 30 days of the purchase date.
  • Items should be unworn, unwashed, and in their original packaging with all tags attached.
  • A valid proof of purchase, such as a receipt or order confirmation, is required for returns.

Non-Returnable Items

For hygiene reasons, certain swimwear items cannot be returned:

  • Used or worn swimwear.
  • Customized or personalized products.
  • Final sale items that were discounted or marked as non-refundable.

How to Request a Return

To initiate a return, follow these steps:

  1. Contact our customer service team via email at info@kasfash.xyz or call us at (907) 696-3131.
  2. Provide your order number and the reason for the return.
  3. Once your return is approved, you will receive detailed instructions on how to return the item.

Refund Process

  • Once we receive and inspect the returned product, we will notify you of the status of your refund.
  • Approved refunds will be processed within 7-10 business days and credited back to your original payment method.
  • Please note that shipping costs are non-refundable unless the product was damaged or incorrect.

Exchanges

If you would like to exchange your swimwear for a different size or style, please contact us and we will guide you through the exchange process. Availability of sizes and products may vary.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please notify us within 48 hours of receiving your order. We will arrange for a replacement or refund, covering any associated shipping costs.

Return Shipping Costs

  • Customers are responsible for paying their own return shipping costs, except in cases of defective or incorrect items.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, feel free to reach out to us:

Kasfash Swimwear
Address: 303 E 16th Ave, Anchorage, AK 99501, USA
Phone: (907) 696-3131
Email: info@kasfash.xyz

At Kasfash, your satisfaction is our priority. Shop confidently with our transparent Refund and Returns Policy, ensuring you have a positive experience with every swimwear purchase.